1) Phone Calls: If you are not satisfied with the quality of our services you can call us at 888-367-5252 and request a full refund. A supervisor will return your call, discuss your complaint and arrange for your refund. We cannot make refunds simply because you did not like the advice.
2) On-Line Documents: We guarantee that our documents will be accepted by the court for filing in your jurisdiction. If your filing is not accepted by the court we will refund 100% of your purchase price. We cannot make refunds for documents you download and simply decide not to use.
3) All other Services: If you change your mind after your purchase one of our products and would like a refund, call us at 888-367-5252. If we have not provided any level of service, including but not limited to, preparation or review of documents, delivery of documents to the court, private process server etc., you will be refunded the purchase price less a 20% handling fees. If we have provided services related to the filing of the documents in court, all out of pocket expenses we have incurred will also be deducted from your refund. Out of pocket costs may include our labor, court costs, filing fees, postage, process fees and/or search fees.
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This legal service is offered by the Maryland law firm of Legal Advice Line, LLC, Managing Member, Jimmy B. Persels, Esq., and is administered nationwide through attorneys and entities that comply with the Rules of Professional Conduct. Further information pertaining to the organization can be obtained by contacting Mr. Persels. This Web Site may be considered an advertisement under Section 7.2 of the Maryland Professional Code of Ethics and other various state ethical rules. Legal Advice Line did not produce and is not responsible for the content of off-site legal resources. Viewing of these materials does not constitute an attorney-client relationship. No person should rely or act upon information or materials available from this site without professional advice.
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The Legal Advice Line, LLC, Consumer Law Associates, LLC and Persels And Associates, LLC are law firms as defined and governed by the Rules of Professional Conduct of each state in which its attorneys are licensed. Although there are minor variations among the ethical rules applied by each respective state, it is universally mandated that attorney-client communications are confidential. Accordingly, you can be assured that any communication you have with one of our attorneys will be held in the strictest confidence and will not be divulged to anyone without your consent.*
To assure you of the absolute highest level of privacy we manage all of our communications between our clients and all of our My Professional Advice Professionals and Staff with the same protocol as applied to a law practice.
* You should be aware that there are very limited circumstances which require an attorney to divulge confidential information. In most jurisdictions, this is limited to a reasonable belief by the attorney that his or her client is about to commit an act that will result in death or serious bodily injury to another human being. If you are concerned about the confidentiality requirements of your state or any other ethical considerations, you are encouraged to obtain this information from your Divorce Advice Line attorney.
Just as we promise to ensure the confidentiality of your legal situation, we also promise to safeguard your personal information. We will never sell or improperly distribute any of your personal or demographic information. The information you provide about yourself- whether over the phone or online- is stored in our secure CATS database and is maintained only to track you as a client and to ensure that we avoid any conflicts of interest.
We use only the most secure SSL encryption technology in order to safeguard the transmission of your personal and your payment information from your computer to our servers and from our servers to the payment processors. Your personal and payment information is always maintained on secure servers.
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We are a debt relief agency. We help people file for bankruptcy relief under the Bankruptcy Code.